Frequently asked questions questions

The presentation of an e-mail confirmation of the transaction is sufficient as an introduction to our attractions.

Bookings are only available for groups of more than 10 people. Please contact us by phone or email. For smaller groups no booking is required and the most convenient and cheapest option is to purchase your ticket online via our website.

The ticket has no time limit and can be used at any time

Children under the age of 3 enter for free.

There are no age restrictions.

From 10 years of age. Children under 10 must be accompanied by a parent or guardian.

Tickets can be purchased on our website or directly from the box office at the venue.

It takes approximately two hours to visit all the attractions (Platinum Package).

Queues mainly occur during holidays and weekends.

Discounted tickets are only available for the 'Living Butterfly Museum'.
Discounted tickets are available for students, pupils and senior citizens.

All attractions are open on holidays and weekends.

There are no lifts in our facilities, there are stairs instead.